The Floor Room - Within John Lewis Oxford Street

Reviews

• AR

  Amanda Ramirez

  Aug 5, 2024
  4.0
  We have enjoyed excellent service from Sakshi. She was patient and expert.
• GB

  Georgina Barker

  Jul 23, 2024
  1.0
  Absolute nightmare from start to finish. I went with these guys because, being situated in John Lewis, I figured they'd be more reliable than alternatives. I was dead wrong about that. They recorded the details of my order incorrectly (or in some cases not at all), took the wrong measurements for the carpet, instructed two different carpet fitting companies causing a load of confusion and took three months to make the carpet rather than the three weeks originally suggested. And through all of this they were impossible to get details or answers out of despite near-daily chasing. Avoid at all costs.
• BS

  Ben Slotover

  Jun 21, 2024
  1.0
  Without doubt the worst company I have had the displeasure of dealing with. We chose them because we thought being situated in John Lewis was an indicator that they had a basic level of customer service. Turns out we were wrong. After two weeks of non contact (which they blamed on IT problems) They mis-measured our room so when the carpet fitter turned up he couldn't install the carpet. Plus another carpet was somehow missing. After another protracted delay, during which two rooms were empty and two more stacked with furniture and unusable, they gave us another date for the fitting. Hooray! NO. The fitter called on the day to say the carpet was still not in the warehouse despite us being told it was. They blamed it on another computer glitch. Side note: In the meantime we had been sent completely the wrong paperwork with another customer's personal details on it. GDPR violation right there. I lost count of how many times we had to go in-store to sort out problems with these people. We lived in an upside down house with furniture piled up in the bath and my daughter having to sleep on the sofa for two months because of these people. At no point were we offered a discount, or even a refund of the 'make it easy' service. BEWARE THIS COMPANY. Once they got your money which they demand in full, up front, they will not care less about actually fulfilling the order. They don't even employ their own fitters, subcontracting that out so you have to pay them extra on the day. They are incompetent middlemen with a highly dodgy IT system that breaks down, sends the wrong quotes and doesn't tally with what they actually have in the warehouse. We were going to get our stair landings done by these people but cancelled the order in light of the nightmare we had gone through. Good luck to the customers who gave glowing reviews on this site. Just be wary that they sent a review request before they even fulfilled the order, so I'm glad I waited till the ordeal was finally over before writing this, so you're getting a true account of the whole 'service' If you're reading this, Floor Room management, when a customer is driven to coming into the showroom to ask what's going on, and the manager won't even come out of their office to answer the concerns, you have failed at every turn. If I can persuade just one potential customer to go elsewhere then the time spent writing this will not have been wasted.
• BB

  BK Binj

  Jun 7, 2024
  5.0
  Freddy and Sakshi were very helpful assisting us in selecting new flooring for our flat. Loads of options to choose from.
• LS

  Leighton Smith

  Dec 3, 2023
  5.0
  Denisa was super helpful in working through a quote for vinyl flooring and carpet. Thank you! The floor room is tucked within John Lewis and found going through all of the large sample boards very useful - helps that you can see the other homeware to put the flooring into context.

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